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Offline sermilan
Thu Jun 06, 2013 10:52 pm Post 
User avatar
Again... I'm asking for help from more PC knowledgeable people

Lately when playing youtube videos, the video will stop buffering after some minutes or late into the video and then the whole internet connection stops working. I am not able to open up any websites after that and this happens in any browser (chrome, firefox, IE). I am also not able to refresh existing open websites.

The only thing that solves it is a reboot.

I've googled it a bit, seen that it's not so uncommon, but no one has the answer so far. Did anyone have the same problem and managed to solve it?

Tnx


Offline BMW-gek
Fri Jun 07, 2013 7:55 am Post 
User avatar
Don't play youtube movies then :P


Offline Brillemonster
Fri Jun 07, 2013 11:13 am Post 
Stop visiting shabby websites when looking for porn :wink:


Seriously:
Are you using a router? If so, try it when your PC is directly connected to the modem. If you still have the problem, then probably your modem is about to die at all.

I had this problem as well (with watching youtube and also after downloading bigger files (more then 100MB)), and only reboot fixxed it. I called my internetprovider, and they checked it. It appeared that the powersupply inside (!) the modem was dying. Replaced the modem with a new one, and now there is no problem anymore.

I am not saying this is the cause for sure, but it is likely, because it sounds like the same thing I had.
Maybe try a modem from a friend (?) first. Before you spend money on something that ain't broken...


Offline DrBen
Fri Jun 07, 2013 3:47 pm Post 
sermilan wrote:

Lately when playing youtube videos, the video will stop buffering after some minutes or late into the video and then the whole internet connection stops working. I am not able to open up any websites after that and this happens in any browser (chrome, firefox, IE). I am also not able to refresh existing open websites.

The only thing that solves it is a reboot.

I am on a dual-boot machine (Win 7 64bit - ultimate / (K)ubuntu GNU/Linux 12.04), using firefox on both "systems".

The problem with youtube is most-pronounced at peak-hours like in the early-to-late evening and on weekends. I too suffer from deteriorating video-loading-immediacy. Two workarounds for this: "kill" your flashplayer-plugin once or twice (and reload the video-page after that). If that doesn't help it - and you get at least the beginning of that video to load, again - you can select "pop-out" from the "context-menu" (right-click) within the video-area (after the first few frames have been played-back) and you get a seperate browser-window, typically sized-to-fit the set video-resolution that displays a "webm"-coded video. Then again, a right-click lets you select "download video" from yet another context-menu. Then just give that piece a name and a place on your hard-drive (it is the same function-wise as any other a "save-as"-dialogue in an office-program) - preserving the ".webm"-ending...
...usually this will then download the whole video in one go. You can later use a free video-player like www.videolan.org (also known as "vlc" - videolan-client) to playback that stuff without resorting to any weird codec-installs. Don't even need any administrative power to use that method as you can simply download a zip-archive of that player that runs perfectly out of the unpacked archive.

YMMV.

Next time, however, give us the exact software and version-numbers thereof that you actually (tried to) use when encountering your problem. Otherwise it could be the green people on mars messing with your keyboard as far as we are able to read into this request. It's pointless to even consider erplying to that kinde of loose question, really :nono:

AND NO: your connecting means (to the internet) does not have to be the problem. That's kind of an overly-fast assumption in my oppinion (though I do not say it could not ever be the case). And then again: some routers are a security-risk right out of the box with semi-open administrative ports, listening to the outside world with widely known standard-logins that never, ever get closed and/or changed by the actual user. Shame on those ISPs that sell them to people without the proper lecture in how to set them up in the right way.


Offline sermilan
Fri Jun 07, 2013 6:19 pm Post 
User avatar
In respond to Brillemonster & DrBen:
first of all, thanks for spending your time in trying to help me
I am using a TP-link 150Mbps Modem Router, connected by LAN cable to my computer. It's connected like: My comp - Network - computer. My comp is just a home comp, no network and stuff, but this type of connection came as default.

My OS is Win7 Home premium 32 bit. Do you need any more information and which one?
When this freeze happens, everything else runs normally, it's just that I don't have access to the internet anymore.

I googled it yesterday and it seams that many people have the same problem, regardless of what OS or comp configuration they have. This is one of them


Offline DrBen
Fri Jun 07, 2013 6:52 pm Post 
Sorry - I see you did mention "any browser". :o
I take back my comment about insufficient information - although I would like to know if your browser versions are all up-to-date and/or you are taking chances here and then when prompted to update them?

O.K. then. You sure your Windows-box is still clean? One thing you could do is run any current Linux Live-Disk and try to do Internet-stuff -- and (although not every disk comes with a working flashplayer-plugin) you could try to reproduce the effect. Thing is: using Windows in the last few days I never encountered a network-lockup - nor did I ever suffer the exect same symptoms you describe in your postings.

Now, I won't say I am capable of solving your problem. Just some points you should consider checking: can you reproduce this behaviour reliably and consistently as to when your box locks up (the web-browsing/internet)?

Do you use your machine with admistrative rights? If yes then all the time?

Thing is: As far as I know even M$ should have started to discourage people from being "Admin" all-the-time with the introduction of Vista / 7, at last. "UAC" is another line of defense they introduced into their systems.

If the above seems too cumbersome to go through, at least try the following:
step 1:create a second user account (no admin rights)
step 2: use your old account as you normally do until the web-lock-up kicks in, again
step 3: try to switch/logon to that second account (windows-key plus "L"-key, then change user, logon...)

can you browse the web using that second user account? Do you see those traffic-LEDs (on your router-box) indicating heavy traffic? LAN or WAN?

Just trying to give you a hand in ruling out some mis-configuration or deeper/ more serious problems like a hijacked system or the like

Cheers
Heiko


Offline sermilan
Fri Jun 07, 2013 7:33 pm Post 
User avatar
Tnx Heiko!
My browsers are all up-to-date (I've set "notify me about updates" option to all).
DrBen wrote:
You sure your Windows-box is still clean?

Don't know what "Widnows-box" is :huh: . I'm just a simple user, not much into "how it works" stuff, sorry

The three steps you described seam like a good idea, since I tried everything I know (disabling AV / Internet security completely). All 4 LEDs are also on when it happens, so no problem with this.

I'm using only one account (probably that "admin" one), but will set another just to try to bridge this issue.

The issue will appear most likely when I try to go from FB links to youtube or while trying to skip the video to another point. But I don't remember that it happened when I went to YT and just played one clip from the beginning to the end. Sometimes what predeceases the internet freeze is the video starts freezing for a second, but the sound is still on, but not always.


Offline DrBen
Fri Jun 07, 2013 8:01 pm Post 
sermilan wrote:
Don't know what "Widnows-box" is :huh: . I'm just a simple user, not much into "how it works" stuff, sorry

aha. You know - that seams like a "piece of the puzzle" that you really should have talked about eralier O:)
BTW - "Windows box" -> a computer (-box) with Windows as its primary (or exclusive) operating system. Which seems to fit your case.


Quote:
The three steps you described seam like a good idea, since I tried everything I know (disabling AV / Internet security completely)

Is that as in "Norton Internet Security"? That had been known to do weird stuff and slow down pretty much every second machine which it was deployd on -- back in the Windows-XP times that is. Not to mean they haven't improved, since. But chances are, they still do mess up system configuration once in a while -- battling it out with 7's native security-infrastructure like the "Windows-firewall" and stuff. I would try and search for people with your symptoms using the same Norton product and suffering incompatibilities with recent updates of Windows (-components). Sometimes those updates do alter specific parts of the system's settings back to default-settings just by overwriting them with the supplied values in those updates. (Yeah, if that happens, everyone is f*** and won't know how to deal with that)

So yeah: you should look at Norton-user-forums, security bulletins regarding that software and known windows-update problems (covering the last few days // from the date that your problem first showed-up). Try to concentrate on trustworthy news-sources like "The H" and stuff.

So if such an incompatibility is the case - at least you stand a chance of not suffering from a hijacked system. On the other hand: using FB (facebook?) is just evil from my point of view -- but that's just me :D


Offline sermilan
Sat Jun 08, 2013 10:34 am Post 
User avatar
It's AVG, not Norton. I gave up Norton 10 years a go :)
AVG worked fine for the last few years while I was using it on XP. I (finally) moved to Win7 just a couple of months a go and there were no problems in the beginning.

I don't use FB that much also, half an hour a day or so and I don't think my profile is that much interesting so someone would hack it :)


Offline DrBen
Sat Jun 08, 2013 10:46 am Post 
sermilan wrote:
It's AVG, not Norton.


O.K. - You know where to look, now!

Just don't resort to crazy actions as long as you haven't located the exact problem. If it is an imcompatibility-issue, your best course of action is to duck and wait until either Microsoft or the AVG-people have figured it out and issued a final fix for that.

And I think it would be a good advise to get familiar with the basics of user-rights on a Windows system. You absolutely do not want to be logged-on as an admistrator all-the-time - if you can help it, that is.

Cheers and more power to you, pal!


Offline sermilan
Sat Jun 08, 2013 11:08 am Post 
User avatar
DrBen wrote:
O.K. - You know where to look, now!

Nope :wink:
sermilan wrote:
The three steps you described seam like a good idea, since I tried everything I know (disabling AV / Internet security completely)


Offline sermilan
Sun Jun 09, 2013 8:43 am Post 
User avatar
Last night I had that internet freeze again, logging off and changing account didn't help, only restart.
Anyone else, any ideas, please?


Offline Dave
Site Admin
Sun Jun 09, 2013 3:59 pm Post 
User avatar
Did you already isolated the problem to your computer or what? Because this topic has way too many text to have a clear overview of the situation.

In other words, does for example your smartphone / something else, still ping?


Offline sermilan
Sun Jun 09, 2013 11:33 pm Post 
User avatar
No, the problem still exists.
Basically, sometimes when I watch youtube videos my whole internet connections stops. It usually happens when I try to skip some part of it, but it also happens randomly. Only reboot solves it, nothing else I've tried so far.

Modem / router is fine, all four LEDs are on, so it's not that.
When I go for reboot, some message screen appears, but it goes away too quickly for me to catch what it says.

Some other people have the same problem, here's the link


Offline Dave
Site Admin
Mon Jun 10, 2013 12:16 am Post 
User avatar
Again...

On other devices.. Does the internet connection there stop also or does it continue. Because if it stops its your router/ISP if its not its your computer. Narrowing down the problem ya know.


Offline sermilan
Mon Jun 10, 2013 6:58 am Post 
User avatar
OK...
the only device that uses internet in my home is my comp


Offline DrBen
Mon Jun 10, 2013 8:33 am Post 
Dave wrote:
Narrowing down the problem ya know.

That was the whole idea behind that 'wall of text' I put into this thread earlier. Although I'll admit I got a little overly excited about that early on in the process.


sermilan wrote:
the only device that uses internet in my home is my comp

So you're experience with system-building and -rebuilding, managing operating systems and the like is pretty close to zero - i recon?
If so, then maybe it is a good idea to call in professional help (i.e. for you to invest real money).

Narrowing down such a problem without the proper tools (i.e. another known-good machine to verify the source of the problem, at a bar minimum) and / or determination to put real work into it will probably end up way out of your comfort-zone. If so, then please take on the proper path, now.

Best of success sermilan :thumb:


Offline sermilan
Mon Jun 10, 2013 6:11 pm Post 
User avatar
This seams to be a larger problem than just my PC. Now, people that are using XP are also reporting the same problem and it's always since a few weeks a go or so, not before that. There must be something with youtube site that is making these bugs, since that's the only site where it happens.


Offline franky.s
Tue Jun 11, 2013 11:15 pm Post 
working fine for me, but this happened to me when i was running a outdated version of Opera on windows vista.

i upgraded both my OS and broswer and works so far.


Offline sermilan
Wed Jun 19, 2013 3:27 pm Post 
User avatar
Update:
it appears that AVG caused the problem with it's "AVG (video) accelerator" feature. There are reports that disabling this feature solved the problem. I did it my self just now, hope that'll send this annoying problem to oblivion..... aaand beyond!

Thanks to everyone who spend some time on this, trying to help me! :thumb:


Offline Frozeni
Thu Jun 20, 2013 1:12 am Post 
User avatar
Great to see it solved! :)


Offline Dave
Site Admin
Fri Jun 21, 2013 4:53 pm Post 
User avatar
:thumb:


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